As the best partner for our customers, we will endeavor to deliver trustworthiness and satisfaction to the whole world, being sure to embody various requests for quality, safety, and productivity.

We have in place an ISO 9001-based quality control system that includes the promotion of measures to improve product quality and safety.

We strive to improve quality, productivity, and customer satisfaction (CS) through continuous improvement of our quality management system (QMS).

1. Provision of products and services that satisfy our customers

   • Improving technology and providing safe and highly productive products

   • Confirmation of contract details and sharing of information in documents

   • Establishment of system for handling complaints and thorough prevention of any recurrence

   • CS improvements

2. High-quality manufacturing

   • Reliability-ensuring designs based on theories and principles (reliability engineering)

   • Reduction of quality risk through design reviews, verification, and validation

   • Reflection of product safety and Hirata Standard (Hirata internal standards) in products

   • Product perfection improvements by inspection standard clarification

   • Thorough supplier and design change management

   • Improvements in management/enhancement activities and problem-solving capabilities using statistical management methods

3. Establishment of standardization and commonality in high-mix. low-volume production

   • Promotion of standardization

   • Promotion of commonality of parts

   • Promotion of unitization

   • Proactive development and management of products (mass produced products)

Having obtained ISO 9001 certification, the Company carries out activities with PDCA in mind from order acceptance, design/development, procurement, manufacturing, assembly and shipping/packing processes to continuous improvement based on the results of activities such as CS surveys and management reviews.

Having established procedures in place for each process and promoting standardization, the Company is working to stabilize quality and thereby prevent any risk of a defect arising.

Evaluating effectiveness and suitability through annual ISO internal audits, the Company utilizes its QMS in its efforts to prevent quality defects by providing corrective guidance as appropriate. We also conduct quality management audits geared towards those suppliers with which the Company does business. Having built a system that can guarantee the quality of each part incorporated in our products, we are working to provide safer and more reliable products.

We deliver trustworthiness and satisfaction to our customers. With this in mind, we plan and implement a range of educational programs that lead to improved quality awareness and product reliability. Product safety education is provided by qualified safety assessors (Company employees) by means of case studies. In fiscal 2021, we also held seminars by outside lecturers on China’s GB standards and China Compulsory Certification (CCC) systems as well as reliability education (Failure Mode & Effects Analysis [FMEA] basics).